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      Received a damaged / wrong item? We’ve got you covered and will send out a new one free of charge. No need to return the damaged product! Please email us at petsprofessionalstore@gmail.com with a photo or a short video of the defects.

      Any damage, defects or wrong must be reported to us within 2 days of your package delivery date. 

      Items are not eligible for a refund due to size or measurement issues, if the shipped item is the same variant/size as you ordered. In case the size/variant issue is due to us, we accept exchange or refund requests.