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      How to request returns?

      It's really simple & easy!

      Get in contact at petsprofessionalstore@gmail.com and your return will be investigated. If the goods are faulty or damaged we offer either a new item (exchange) or a full refund.

      Refunds will be returned to the same method of the order payment, or if chosen, by store credit that never expires.

      Please do not send your purchase back to the manufacturer.

      To be eligible for a return, your item must be unused and in the same condition that you received it. 

       

      WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE).